Client Services

Job Type:
Full Time
3 Bala Plaza East, Suite 504 - Bala Cywnyd, PA 19004

The Client Services Administrator will oversee existing business development projects for our current Clients as well as assist in onboarding and launching new Client projects secured by our sales team. This position reports directly to the Client Services Director.


  • Manage concurrent business development projects from inception to long term follow up
  • Act as an intermediary between Clients and internal Agent resources to maximize project performance
  • Build strong rapport with Clients and Clients’ teams over regular email and phone communication throughout project lifecycle(s)
  • Generate regular client reports and data analysis throughout project life-cycle
  • Additional duties as assigned


  • Detail oriented with the ability to work independently in a fast-paced environment
  • Exceptional project management skills under deadline
  • Ability to multitask and solve complex problems through innovative thinking
  • Excellent communication and organizational skills
  • Proficient with Windows, Office, and web applications/CRM systems


  • Minimum of 3 to 5 years of experience, multidisciplinary background in the areas of Client Services, Project Management, and/or Sales Management
  • Bachelor’s degree or an equivalent combination of education and experience
  • Significant problem-solving, communication and organizational skills
  • Product and project management experience with the determination and ability to drive a project from concept to launch through multiple departments
  • Strong organizational, interpersonal and relationship building skills required


Compensation for this position is commensurate with experience.

Application Form

EBD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

If you cannot submit a resume online, are unable to complete the Application Form, have questions about the process, or need assistance submitting your resume on-line, please e-mail

Truly successful practitioners of business development, especially in the world of high-value, relationship-oriented business, almost always use a concept that we call Respectful Persistence™. This subtle skill strikes a delicate balance between diligently pursuing a prospect and always maintaining a high level of respect for their boundaries and wishes.

A significant part of the training that is integral to our agents' preparation focuses on Respectful Persistence™. We teach our agents how to use each contact with the prospect as a way to underscore how important, satisfying and appropriate a relationship between our client and the prospect would be. At the same time, we measure and allow for the wishes of the prospect for time and space between contacts or interactions. This process requires that our agents have a high degree of listening skills, sensitivity and judgment while still being able to be assertive in pursuing an appointment with the prospect. The real key to achieving this state of balance is to be able to quickly engage the prospect on an emotional level and build rapport and trust. When this happens, the prospect is much more likely to let down his or her guard and truly connect with and "get the message" from our agent.

Equally important is the follow-up process. Having the tools to track and manage the follow-up actions is critically important as is the discipline to crisply execute the plan for follow-up.

This philosophical commitment to Respectful Persistence™ is engrained in every service we provide our clients. Whether our agents are calling the prospect or our client's business development team is calling or visiting with the prospect, this same skill set will make the difference between mediocrity and the kind of "best of breed" business development techniques that our clients have come to associate with Expert Business Development, LLC.